A. Custom sculptures require lots of love and a special customer who will be patient with me through the process. I am very particular and these kinds of creations mean A LOT to me, they are my passion, and they have to be perfect, and often take me a while to create. If you are interested in a custom sculpture, email me at 10tonfetus@gmail.com where I can give you more details, discuss your idea, and run through the process further.
Q. How can I buy a mouth ashtray?
A. I do occasional collection drops of mouth sculptures here on my website, with about 6-8 pieces at a time every month or so. The best way to get notified when mouths are available is to sign up for my mailing list, where you will be first to recieve a(n email) notification with the collection drop date, time, and details. It is important to be on time to purchase a mouth because they tend to sell out very quickly. You can also stay informed through my posts and stories on Instagram or Tiktok, where I post frequent reminders leading up to each drop.
Q. I signed up for the mailing list but haven’t gotten any emails.
A. My mailing list is the least annoying thing you can ever subscribe to, I only send you email notifications when something important happens, and they are quite infrequent. It’s not out of the ordinary to go months without any emails. However, you should get an email upon signing up to confirm you are an HONORARY FETUS and will recieve future emails. If you did not get a confirmation, please email me at 10tonfetus@gmail.com, or DM me on instagram.
Q. When will (X) be available!
A. 10tonfetus is a very small fine arts operation, everything is hand made by me. Because of this, I typically only work on one or two products at a time, but to keep things interesting, I tend to rotate those products frequently and evenly. If you’re interested in a product that hasn’t been available for a while, sign up for the mailing list, keep viewing the social media stories, keep watch and it may be back soon! Or email me at 10tonfetus@gmail.com and I’d be happy to give you more info.
Q. My product was damaged / refunds
A. All fragile artwork is packaged carefully with lots of love, so breaks are very, very rare. Although I put insurance and special handling on each package, once in a while, carriers handle packages incredibly rough regardless….unfortunately, any issues with the post office are out of our control. If your package has been personally victimized by the mail carrier and sustained damage as a result, please email us with photos at 10tonfetus@gmail.com. All sales are final, but we may be able to guide you through a seamless repair or repair it ourselves, depending on your location.
Q. What happens if my package is lost in the mail / I never receive my package?
A. We can not be held responsible for what happens after the package is released to the post office. If your package is lost or stolen, please contact the post office as soon as possible, and they will be able to help you track it down. You typically must do this within a 60 day period of the package being lost. We can not offer refunds for lost or stolen packages.
